Supporting Consumers in Vulnerable Circumstances

Now Available On-Demand

This essential course is designed specifically for Brokers Ireland members to navigate the revised Consumer Protection Code requirements. This session will equip you with practical tools to support clients during challenging life circumstances including claims, ill health, bereavement, and financial difficulties.

We’ll explore the shift from “vulnerable consumer” to “consumer in vulnerable circumstances,” discuss reasonable steps expected in practice, and provide real-world case studies from member firms.

Learn how to identify vulnerabilities, implement trusted contact persons, recognise financial abuse indicators, and properly document your support measures to ensure full regulatory compliance while strengthening client relationships.

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